Frequently Asked Questions

Q. What is a typical delivery schedule - how fast can I get my order processed?
A. Delivery times will vary, depending on a number of factors. Equipment is processed in the order in which they are received except in the case of an AOG. Typically a unit is evaluated and quoted within 3 days or sooner. Delivery is based on customer approvals and availability of parts.

Q. How are costs calculated? Are you competitive?
A. Repairs are calculated by time and material - Overhauls are flat rated where possible, but may be time and materials for older equipment.

Q. What makes you different?
A. Several things:
  1. When we overhaul something we completely disassemble the unit. Not just a paint job.
  2. When calling us, you talk to a person, not a machine.
  3. We are not just order takers, but take the time to understand the problem - educating when necessary.
Q. Are you published? Are you members of any professional organizations?
A. Yes and yes. EI/ETS was featured in an editorial of the OCT/NOV 2009 ROTORCRAFTPRO magazine. The article deals with NVG lighting. The company has also been featured in Avionics magazine. The company and /or its employees are members of: Aircraft Electronics Association (AEA), Aerospace Lighting Institute (ALI), National Business Aviation Association (NBAA), Aviation Instrument Association (AIA), Army Aviation Association (AAAA), Helicopter Association International (HAI), Airborne Law Enforcement Association (ALEA), Latin American Aviation Association (ALA). We are FAA approved, ISO9001 approved, EASA approved (European Aviation Safety Agency).

Q. What are your certifications?
A. Please click here for our certifications.

Q. Any awards, recognitions or special attributes?
A. We are a STARS supplier for Lockheed on the F-16, F-22 and C-130J programs. We have received the BOEING Performance Excellence Award for the US Navy T-45 program. In addition to general repairs and lighting modifications, we support major instrument and avionics manufacturers by providing custom lighting to the manufacturer directly for use in their own products. We have participated in providing night vision components for some NATO countries. We helped in the development of the instrument exchange program to save aircraft "down time."

Q. Do you repair older equipment?
A. Yes, older equipment is always accepted and worked based on availability of parts and current manuals.

Q. Do you ship overseas?
A. Yes, we are familiar with major carriers and customs/Export requirements worldwide.

Q. Does Executive Instruments and Executive Technical Services accept credit cards?
A. Yes, we accept all major credit cards.

Q. Can the customer get NET 30days?
A. Net 30 day payment can be arranged based on the approval of a standard credit application supplied to the customer by EI/ETS.